Terms of Use

1. Website scope and contracting

These terms govern use of the Synvertix corporate information website and Website Help tool. Using a product, purchasing a service or signing an engineering engagement may require separate terms, a statement of work, privacy notice and other agreements. A signed agreement governs that engagement where it conflicts with these general website terms, subject to mandatory law. Sending an enquiry, viewing a demo or reading a price indication does not itself create an order, partnership, employment offer or payment obligation. You must have authority to communicate on behalf of an organisation.

2. Product status, roadmap and regulated activities

Descriptions distinguish available websites, live services and products in development. SynOne Pay is in development: production UPI participation depends on the applicable PSP/Sponsor Bank onboarding, approvals and integration. This website does not operate a SynOne wallet, take deposits or authorise payment transactions. Dedicated soundbox hardware is a later roadmap item. SYNDHWANI RevenueOS planned features do not guarantee increased revenue, recovered payments or business outcomes. We do not claim bank/NPCI approval, regulatory authorisation, financial advice, medical advice or certification merely by publishing a logo or blueprint. Product features, release dates, supported languages and provider integrations require confirmation before reliance or purchase.

3. Acceptable use and your submissions

Use the website lawfully and provide accurate information relevant to your request. Do not impersonate others, submit data you lack authority to share, send malware or spam, attempt unauthorised access, bypass security controls or disrupt service. Do not extract confidential information or use website assets to imply an unauthorised endorsement. Private, responsible vulnerability reporting is welcome; obtain permission before intrusive testing. You retain rights to your enquiry materials and grant only the permission needed to receive, review and respond to them. An enquiry form is not an NDA: agree confidentiality terms before sending sensitive business material.

4. Brand, content and intellectual property

Synvertix and the respective rights holders retain rights in their names, logos, designs, code and website content. You may view and share ordinary links and make limited personal/internal reference copies, keeping notices intact. No transfer of ownership or licence to commercially reproduce branding, resell content or claim affiliation is implied. Third-party marks remain their owners' property. Ownership and licences for commissioned work, reusable components, open-source software and customer materials must be agreed in the relevant project contract.

5. Website Help and external services

SynAura Assistant v1 provides reviewed informational answers, not generative professional advice, a binding quotation or an authorised commitment. Verify important availability, commercial and technical details with our team. External websites, social platforms, email applications and providers have their own terms and notices. We do not control their availability or content. Concept illustrations and sample workflows are not proof of actual premises, employees, customers, transactions or performance unless expressly identified as verified.

6. Quotations, fees, delivery and cancellation

Specific scope, milestones, acceptance criteria, price, taxes, payment schedule, maintenance, third-party charges, cancellation and refunds must be stated in the quotation/order or signed agreement before payment. We do not impose a blanket “no refund” rule through these website terms. Where applicable, statutory remedies for defective, deficient or misrepresented services remain available. We do not promise launch dates, uninterrupted hosting, a particular conversion rate or a service level unless expressly agreed. Third-party changes may affect delivery and will be addressed through the engagement's agreed change-control process.

7. Reliability and fair allocation of responsibility

We aim to keep information accurate and the website available, but errors, outages and malicious interference may occur. To the extent permitted by applicable law, general website information is supplied without an additional promise of fitness for a particular purpose or uninterrupted operation. Liability for paid work is governed by its agreed contract and mandatory law; these website terms do not introduce a zero-liability or zero-refund cap. Neither party is responsible for loss solely caused by the other's unlawful conduct or misuse, to the extent legally permitted. Nothing here excludes liability that cannot lawfully be excluded, including applicable consumer rights, fraud, wilful misconduct or other non-excludable duties. No automatic unlimited customer indemnity is created by visiting this website.

8. Abuse controls and circumstances outside control

We may restrict abusive traffic or unsafe access proportionately to protect users and infrastructure. This does not automatically cancel a paid service or remove contractual refund rights. Where an event outside reasonable control affects an engagement, the parties should follow its contract, communicate the impact and take reasonable mitigation steps. This website clause does not excuse obligations that applicable law requires to continue.

9. Concerns, governing law and remedies

Please first describe a website or service concern to support@synvertix.com, or contact@synvertix.com for commercial matters, with relevant references and your requested resolution. We will assess it fairly; informal discussion is not a mandatory barrier to a complaint or urgent remedy. Indian law applies, subject to mandatory protections applicable to you. Bengaluru courts may hear disputes where legally competent, without removing the jurisdiction of consumer commissions, statutory authorities or other competent forums. These terms do not impose mandatory arbitration, a shortened statutory claim period or waiver of customer remedies.

10. Changes and interpretation

The current version and revision date appear on this page. Material changes apply prospectively and will be communicated where required; they do not rewrite a signed contract without the required agreement. If one provision is unenforceable, the remaining provisions apply only to the extent lawful. Failure to enforce a provision once is not a permanent waiver. Optional automatic translations are reading aids and may contain errors. The English text is the reference version, subject to mandatory local-language and consumer protections. Ask for clarification before relying on an unclear statement; we will not substitute an Assistant answer for a contractual commitment.

Contact Synvertix

Synvertix Technologies Private Limited
CIN: U62012KA2025PTC210255

contact@synvertix.com
support@synvertix.com

This notice respects mandatory rights and obligations under applicable law. It does not claim regulatory certification.